Usually people book their holidays with the travel agencies as it is convenient. The hotels and sightseeing tours are booked by these agencies. It is thus easy for the people as there are no hassles. But sometimes the package tours, as promised by the agencies do not provide the facilities that they make while booking the tours.
Here is a sample holiday complain letter:
From:
Andrew Smith
32, Sun Rise Apartments,
Wattala.
To,
Joyride Travel Agency,
Kollupitiya Avenue,
Colombo 03.
21st June, 2012
Respected Sir,
I had booked your Exotic Eastern package tour that had left on the 12th May. In this tour many things were promised. Some of them included were breakfast, lunch and all the tariffs that were to be paid by the agency. Besides a 3 star hotel occupancy was also promised.
